As your dealership grows on Car Spot, managing enquiries, listings, and appointments across a team becomes essential. A disorganised inbox where enquiries are missed, duplicated, or responded to inconsistently costs sales — and in the Norwegian market where buyers have high expectations of professional communication, a poor team response can damage your dealership’s reputation. Car Spot’s team management tools give you control over who can access what, and ensure that every buyer enquiry reaches the right person promptly.
Adding team members to your Car Spot dealer account
Car Spot dealer accounts support multiple users. To add a team member, go to Team in your Car Spot dashboard and invite them by email. Once they accept the invitation and create their Car Spot account, they will have access to the dealer dashboard according to the role you assign. Team members log in with their own credentials — they do not share the owner’s password — which gives you a clear audit trail of who has done what on the account.
Understanding role permissions
Car Spot uses role-based permissions to control what each team member can see and do. Choosing the right role for each team member ensures that sales executives can manage enquiries and view listings, while only authorised managers can make changes to the dealer profile, create or delete listings, or access billing information.
- Admin: Full access to all Car Spot features — listings, enquiries, team management, billing, and profile settings. Typically the dealership owner or general manager.
- Manager: Can create and edit listings, manage the enquiries inbox, view analytics, and manage appointments. Cannot access billing or add/remove team members.
- Sales executive: Can view listings, respond to enquiries in the inbox, and manage their assigned appointments. Cannot create or delete listings or access billing.
- Read-only: Can view listings and enquiries but cannot respond or make changes. Useful for management oversight without operational access.
Assigning enquiries to team members
In a multi-person team, it is important that every enquiry has a clear owner. Car Spot allows you to assign enquiry conversations to specific team members from the inbox. When a buyer enquires about a vehicle, you — or the inbox manager — can assign that conversation to the relevant sales executive. The assigned team member receives a notification and takes responsibility for following up. This prevents the situation where multiple people think someone else is handling a lead, and it falls through the cracks.
Monitoring team performance
Car Spot’s dealer dashboard gives managers a view of response times, enquiry volumes, and conversion rates across the team. This allows you to identify whether a particular team member is consistently slow to respond, or whether certain vehicle types are generating enquiries that are not being followed up. In the Norwegian market, where buyers expect a response within hours, these insights can directly translate into improved sales performance. Use the dashboard metrics in regular team reviews to set expectations and celebrate strong performance.
Covering holidays and absences
In Norway, July is a traditional holiday month — many dealership teams operate at reduced capacity for several weeks. Use the Car Spot team management settings to reassign enquiries to available team members during holiday periods, and update your profile opening hours to reflect any reduced availability. An autoresponder configured in your Car Spot inbox can let buyers know about any delay and set realistic expectations for response times.
