A busy Swedish dealership is a team operation — sales executives handling enquiries, stock managers creating listings, and a principal or manager overseeing performance. Car Spot's multi-user dealer account tools let you assign the right level of access to each team member, keeping your Car Spot dashboard organised and your response times fast without giving everyone unrestricted access to sensitive business data.
Adding Team Members to Your Car Spot Account
Log in to your Car Spot dealer dashboard and navigate to Team Management. From here you can invite team members by email address. Each team member receives their own Car Spot login credentials — they never need to share a single account, which improves security and accountability. Invitations are sent directly from the Car Spot dashboard and can be revoked at any time.
Understanding Roles and Permissions
Car Spot offers multiple access tiers for dealer team members. Assign roles based on each person's responsibilities to ensure they have the access they need without unnecessary exposure to sensitive data such as financial analytics or subscription settings.
- Admin — full access including billing, team management, and all analytics
- Manager — access to listings, inbox, and performance analytics without billing
- Sales Executive — inbox access and the ability to respond to buyer enquiries
- Stock Manager — listing creation and editing without inbox or financial access
- Viewer — read-only access to analytics and listings for reporting purposes
Assigning Enquiries to Team Members
Car Spot's Inbox allows you to assign buyer enquiries to specific team members. When a message arrives about a vehicle that a particular sales executive is responsible for, assign it directly to them in the Car Spot dashboard. This prevents multiple team members replying to the same enquiry and ensures the most knowledgeable person handles each conversation. Swedish buyers notice when communication is inconsistent or confused — a well-coordinated team response builds confidence.
Monitoring Team Performance
Car Spot's analytics provide team-level visibility of response times, enquiry handling rates, and listing performance. As a dealer principal or manager in Sweden, use this data to identify team members who are responding promptly and those who may need support or additional training. Response time is particularly important — it directly affects your dealer profile's visibility in Car Spot search results and the trust Swedish buyers place in your dealership.
Off-boarding Team Members
When a team member leaves your Swedish dealership, revoke their Car Spot access immediately through the Team Management section of your dashboard. This is both a security best practice and a GDPR consideration — former employees should not retain access to customer communications and buyer data held in your Car Spot account. Car Spot makes removal straightforward — access is revoked instantly when you remove a team member.
